60-Day Money Back Guarantee or Replacement Option
Your order is covered by our 60-Day Money Back Guarantee which starts upon the receipt of your order, less processing and handling.
If you are still within the 60-day warranty in order to return your product first call customer service at 866-211-9433 to receive a return merchandise authorization number. With this number, you can then send your items back to the address provided below for a refund of your purchase price, less processing and handling or a replacement.
Returns, Refunds and Exchanges Policy
How To Return An Item:
You must contact us via email prior to returning your product. Failure to do so will result in delays of either replacements or refunds. You must return the item within 30 days of your purchase. The returns department is not for defective items. If your unit is not working, contact [email protected] for instructions.
1. Please email [email protected] to request a refund and we will assign you a RMA#. (RMA numbers are not needed or assigned for defective units.)
2. Mail your returned item to:
RMA# (list your preassigned RMA# here)
955 Shotgun Road
Sunrise, FL 33326
Include in your package a signed letter stating the reason for your return, your full name, your email address, your phone number and if possible the original receipt. This is important as sometimes packages get damaged in transit or need to be damaged to open and cannot be identified where they came from which may result in a delay in a refund, or no refund.
Once the item(s) are returned, GlowBowl will issue a refund with 48 hours minus the shipping costs.
**PLEASE NOTE: If you do not get pre-approval before sending back your GlowBowl, this will result in a delay in your refund.
- Merchandise that has been used, or altered will not be accepted for return or exchange (unless they are defective).
- Any opened units that are received back that are not defective will be mailed back to sender.
- If your unit is defective, please so not mail it back on your own. Contact [email protected] for instructions.